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Frequently asked questions
I did not receive the SMS code.
In the pilot no SMS is sent. After you enter your phone number, the code is shown on the screen with a "Demo code" label. Enter it as it is.
Which role do I get?
Buyer, seller, field staff or Mizar team. The role is fixed per account and assigned by your company; one app serves all four. If your role is wrong, ask your company's manager or write to us.
How does a request work?
A buyer lists products, quantities, delivery date and payment terms; offers close at the set time. Matched sellers answer with price, delivery time and terms. The buyer compares them side by side, accepts one, and both sides e-sign the order in the app.
What are credits?
One credit is held as a deposit when a request or an offer is sent. It comes back when the order completes or the request expires and is lost on cancellation. New accounts start with 5 credits. In the pilot, credit packs are added without charge and marked Demo.
Is anything charged?
No. Payments (bank transfer, card, cheque) are simulated and labelled Demo; the test card 4242 4242 4242 4242 is approved and 4000 0000 0000 0002 is declined. No card number is stored.
Why does the app ask for my location?
Only in the field staff role, and only when you turn your shift switch on. Your position is shared with your employer's managers while the shift is on and the app is open. Turn the switch off to stop. Other roles are never asked.
Why camera and photos?
For visit proof, delivery proof, dispute evidence and the seller's trade licence photo. The permission is optional; the rest of the app works without it.
Which languages?
English, Turkish and Arabic, with right-to-left layout for Arabic. The app follows your phone's language; change it under Account → Language.
How are sellers checked?
Sellers register from 22 countries with a trade licence. The Mizar team reviews the licence document before a profile is shown to buyers. At most 25 sellers per sector in a country.
A delivery was short. What now?
Confirm the delivery line by line; a short line opens a dispute on the order. The seller answers in the app and the Mizar team follows the case.
How do I delete my account?
Account → Delete account → confirm. Sessions end at once; after 30 days the account is permanently anonymised. Details and the e-mail route: Delete your account.
Something is wrong or the app crashes.
Write to us with your phone model, the app version and what you were doing. No crash reports are collected automatically in this release, so your description helps.