Delete your account
In the app (fastest)
- Open Mizar and go to Account.
- Tap Delete account.
- Read the notice and confirm. You are signed out on every device at once.
By e-mail (if you cannot open the app)
Send a message to iletisim@erway.com.tr with the subject "Delete my Mizar account" and the phone number on the account. We reply to confirm and complete the request within 30 days.
What happens, and when
| When | What |
|---|---|
| Immediately | The account is marked deleted; all sessions are revoked; push notifications stop; your company's managers no longer see you in their team list. Signing in again with the same number creates a new, empty account. |
| Within 30 days | Grace period. Nothing is restored automatically; contact us if your company needs something from the account during this time. |
| After 30 days | Permanent anonymisation: phone number, name, title, device identifiers, push token, location points, personal notes and photos you uploaded as visit proof are deleted or detached from you. |
What is kept, and why
- Orders, invoices and e-signed documents of your company, in the company's records and without your name, because the two companies need them as evidence of the deal and law may require keeping invoices.
- Company data (licence, addresses, products) belongs to the company and is not affected by your personal deletion.
- Dispute records, anonymised, while the dispute is open.
Credits have no cash value and are not refunded on deletion. Details: Privacy Policy, sections 6 to 8.